U.S. Postal Service's Business Service Network (BSN) is a nationwide network dedicated to providing service support to the Postal Service’s largest customers for service issues, information, and request needs. The BSN is strategically positioned to have an impact on customer satisfaction and revenue growth and retention. The BSN provides customer service for the Postal Service’s 22,000 largest customer.

The Postal Service needed to once again tackle an incredibly complex challenge which was a perfect fit for Salesforce. Working closely with Accenture Federal, and the Postal Service's National Sales Team, we created a wildly popular experience that gave the USPS a major competitive advantage.

BSN was designed from the ground up as a lean, creating a fully customizable solution for every customer, that learns how they do business and gives them relevant features, and content to streamline, and grow their entire operation.